The multi-user mode in QuickBooks allows multiple users to work on the same company file at the same time. This is a great feature as it increases collaboration and enhances productivity.
For using multi-user mode, each of the users must have a QuickBooks license and all the users must be on a network. In the multi-user mode, company file is stored on a server computer, which allows other computers to access it.
Although the multi-user mode is a very convenient feature in a multi-user environment, you may, unfortunately, face a QuickBooks multi-user mode not working problem.
There can be a number of reasons that can cause the appearance of this error –
You may face QuickBooks multi-user mode not working problem after you have completed QuickBooks multi-user setup for using QuickBooks in multi-user mode. This problem is associated with errors such as H101, H202, H303, and H505. Following solutions can help you in fixing this issue:
Download the QuickBooks File Doctor tool from Intuit website and run it. This tool analyzes whether your computer is properly set up for using multi-user mode or not. After running the tool, check whether you are facing QuickBooks multi-user mode not working problem.
By following the above steps, firewall permissions will get repaired. Now, check whether QuickBooks multi-user mode not working problem has resolved.
On each of the user computers, but not the server or hosting computer, you have to check whether hosting mode is on or off.
On a user computer, open QuickBooks File menu and then Utilities. If Host Multi-User Access appears on the list, move to the next computer as this means this computer is not hosting company file/files. If in case, Stop Hosting Multi-User Access appears on the list, select it to disable hosting.
After you have ensured that hosting mode is off on all user computers, check for the QuickBooks multi-user mode not working error.
To use QuickBooks in multi-user mode, QuickBooks services–QuickbooksDBXX (XX represents the year of QuickBooks) and QBCFMonitorService- should be in running state on the server computer.
Now, open QuickBooks in multi-user mode on each of the user computers to see if QuickBooks multi-user mode not working issue is solved or not. If the problem is still occurring, check membership of QuickBooksDBXX service. It should be a part of the administrator group. Also, it should have all the necessary permissions.
This solution has two steps –
If the firewall is the cause of QuickBooks multi-user mode not working issue, you have to manually set up exceptions in the firewall for ports that QuickBooks software uses for transmitting data. If antivirus software is leading to the error, configure it to resolve the issue.
For this, Network Discovery should be turned on and the name of the server should be known. Follow these steps –
This solution requires the creation of a new folder for the company file on the hosting computer. Set up folder and Windows access permissions for the new folder so that company files can be shared. Copy the .qbw file to the new folder and check whether you are able to open the company file in multi-user mode.QuickBooks multi-user mode not working problem may have been resolved.
The solutions given above should resolve QuickBooks multi-user mode not working issue. But, if you are not able to apply any of these solutions or if the problem does not get fixed, you can call us at our QuickBooks Desktop Support Phone Number 1-888-502-0363 to get expert technical assistance.