How to Enable and Disable QuickBooks Messenger?

Published by John Smith at April 3, 2019

How to turn on QuickBooks Messenger?

QuickBooks allows you to easily turn on and disable QuickBooks Messenger. Firstly, we will talk about turning on the messenger.

When you will use your QuickBooks accounting software in multi-user mode, the QuickBooks Messenger icon will appear at the bottom-right of your screen in your system tray. The QB Messenger will start automatically when you will log in.

QuickBooks Messenger

An admin user can start to chat with other QB users by opening Actions drop-down and choosing to Send Message to Logged in Users.

Steps to chat with other users via QuickBooks messenger

With QuickBooks messenger, you can easily chat with other QB users. Here are the steps to do so:

To launch the QB Messenger, you have to double-click its icon.
When a user logs in into the company file, a notification will appear.
You have to go to the notification window and choose Chat to start a conversation.
Another way to start chat is to right-click the messenger icon in the system tray and choose Chat from the list that appears.
An admin user can start to chat with other QB users by opening Actions drop-down and choosing to Send Message to Logged in Users.

QuickBooks Messenger tool also allows you to show your current status. You can choose from busy, away, or otherwise. This status is shown to other users. If you want to change your status, you can do this from the drop-down that displays against your username.

How to Disable QuickBooks Messenger?

QuickBooks allows you to disable QuickBooks Messenger if you do not want to use it. To disable QuickBooks Messenger tool, you have to follow the steps given below –

First of all, navigate to the File menu.
Click on Switch to Multi-user mode and log in as admin.
Choose Utilities from the sub-menu that appears on clicking File menu.
Under the Utilities, look for Disable QuickBooks Messenger and click on it.
After disabling QuickBooks Messenger, log out of your company file
Again, log back in so that the changes you have made become active.

The steps given above allows you to successfully disable QuickBooks Messenger.

Disable QuickBooks Messenger

NOTE: It may happen that you find QuickBooks messenger not working. In this case, you can try to restart the QuickBooks messenger. If this does not fix your issue, you can disable QuickBooks Messenger and then re-enable it. QuickBooks messenger Setting

How to log off or close QuickBooks company file for another QB user?

To log off a user from a QuickBooks company file, you have to be an admin. You have to follow these steps –

First of all, Go to the Company menu.
Select Chat with a Coworker from the sub-menu.
QuickBooks Messenger will be launched.
Go to Actions drop-down.
Now, click on Close Company File for Users.
After the above step, you have to choose the user for whom you want to close QuickBooks.
After choosing the user, click on Close Company File.
A confirmation window will appear on the screen.
Finally, click on the Yes button.

Conclusion

The above article contains all the required information about QuickBooks Messenger. In case, you could not enable or disable the chat messenger on your own, then you can get in touch with us by dialing our QuickBooks 24/7 Support Phone Number 1-877-221-952O. Our experts will help you to enable or disable QuickBooks messenger. We not only provide solutions regarding QuickBooks messenger but also you can get assistance regarding your QuickBooks software.