How to Resolve QuickBooks has Stopped Working Error?

QuickBooks Has Stopped

QuickBooks has stopped working error is one of the common errors that you may face while utilizing QuickBooks. Though most people will probably go into panic mode, there is definitely no need for it. Very often, If the PC is working slowly or have too much data in your computer in its primary drives. Sometimes an issue as simple as an extremely long name of a file can also trigger this error. Additionally, you can also get this error due to the erroneous presence of a virus or a malicious file that causes damage to the application. However, whatever the reason may be, QuickBooks is not responding error is a simple problem which can be dealt with quite easily.

Symptoms of QuickBooks has stopped working issue

QuickBooks has stopped working or not responding may appear with the following symptoms –

  1. Your console and the mouse will become sluggish and non-responsive and at times and simply stop working.
  2. A dialogue box will pop up in the middle of your program and display ‘QuickBooks stopped working’ error, and ask you to wait while Windows conducts an investigation to get to the root of the problem.
  3. Your program will also abruptly close down without warning leading to some loss of data if it wasn’t saved already.quickbooks has stopped working

Causes of QuickBooks has stopped working error

There are a few conceivable reasons for QuickBooks not responding issue and a few arrangements are present which may resolve it altogether.

  1. Your organization name is too long and causes the program to have a delay in response.
  2. Presence of a degraded or missing QBWUSER.INI document, which is a crucial file needed for the proper working of QuickBooks management.
  3. The primary hard drive has been disturbed and the files are misplaced.
  4. The program documents or crucial files related to QuickBooks Desktop establishment have been downloaded from a suspicious source that doesn’t have firewall permission and has been degraded.
  5. The main Windows working framework has been affected in a detrimental manner, causing a problem for QuickBooks.

Also Read: How to Resolve QuickBooks Error 80029c4a?  

Solutions to fix QuickBooks not responding issue

There are many multiple methods on how to deal with QuickBooks stopped working error. We shall discuss a few of them below.

Solution 1 – Make use of QuickBooks Refresher Tool

QBRefresher will stop QB processes that are running in the background. This great tool will also do a small repair on your QuickBooks. Follow these steps –

  • First of all, close all QB versions.
  • Download QBRefresher tool.
  • On your PC’s desktop, save the downloaded file.
  • Now, run this tool.
  • Finally, re-open QuickBooks Desktop.
  • Now, check for QuickBooks has stopped working error.

Solution 2 – Make Use of QB Install Diagnostic Tool

Follow these steps to use QBInstall Tool –
Make Use of QB Install Diagnostic Tool

  • Download QB Install Diagnostic Tool from the Intuit website and keep it on your desktop.
  • Now, you have to close any programs that are currently opened and run the Install Tool.
  • Finally, your computer is required to be restarted after the tool has completed its work.

Solution 3 – Rename QBWUSER.ini file

By renaming the QBWUSER.ini file, you can resolve “QuickBooks has stopped working”, if in case, this file is damaged or missing. Take into consideration that renaming this file will delete the previously opened company files list. You then have to manually reopen the company file. QuickBooks not responding problem may have got resolved.

Also Read: How to Verify and Rebuild Data in QuickBooks?  

Solution 4 – Clean Install

If QuickBooks Desktop function is damaged, reinstall using clean install. Take into consideration that clean install fully removes all of the QB installation files and folders from your PC. Now, check for QuickBooks has stopped working issue.

Solution 5 – Admin User

If in case, there are damaged Windows installation, the creation of a Windows admin user account may be required.

  • Firstly, open the Settings in the Start menu.
  • Navigate to Accounts.
  • Open Family and other users.
  • Choose the option that allows adding someone to the computer.
  • Choose the option that says that you possess sign-in information of the person to be added as a new user.
  • Now, choose the option that allows you to add a user who is not having a Microsoft account.
  • Type account name, and password if required.
  • Click on the Finish button.
  • Change the account type of the new user to the administrator.
  • Lastly, see if the QuickBooks stopped working error is appearing.

There are many other methods too. If the problem is due to stricter permissions and misidentification of a digital signature as a malicious design by the firewall, then the console will have to get a system reboot and opened up again, while some of the firewall’s codes are deactivated. You have to deactivate and reactivate the entire software again.


If you are unable to fix QuickBooks has stopped working error by applying the above-mentioned solutions, or if in case, you are facing a problem with any of the above solutions, then do not lose hope. Contact QuickBooks Technical Support Phone Number  1-855-857-0824 and they will have a panel of experts ready to deal with all your problems!

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