Errors and unexpected results in QuickBooks while importing Accountant’s Changes (.QBY)

QuickBooks has a special feature called Accountant’s Copy which enables the client to send a copy of its file to a professional who is able to make necessary changes on this special copied file, while the client is able to work with the original copy. When these changes are made, the professional sends back the changed file and this helps the client in making special changes in the original document.

But there are certain problems which the client sometimes faces when they receive this changed file or Accountant’s Changes. This is when you are unable to import the Accountant’s Changes. When you face a problem in importing Accountant’s Changes, you get an error message which says, ‘QuickBooks cannot import the Accountant’s Changes. Possible reasons are….’ or you might be blocked from clicking ‘Import Accountant’s change from Web/File’.

Causes of ‘QuickBooks cannot import the Accountant’s Changes’ error

There are a lot of reasons with which, you are unable to import the Accountant’s Changes.

1. One of them could be when you are importing the changes to the wrong company file.
2. The second reason could be the removal of restriction from the Accountant’s Copy. When you remove the restrictions, it means, you are voiding the initial Accountant’s Copy that was created.
3. A pending Accountant’s Changes was upgraded to the QuickBooks Desktop.

Effects and symptoms of ‘QuickBooks cannot import the Accountant’s Changes’ error

Your system is gravely affected by an error in importing Accountant’s Changes. Your system might freeze, QuickBooks might stop responding, QuickBooks might close down and on top of that, you might not be able to import your file.

There are some symptoms of the error too.

• QuickBooks needs to be updated
• Your QuickBooks file is larger than what can be stored
• Your internet connection might be slow
• There might be some changes in the settings which is preventing it from being imported, etc.

How to resolve ‘QuickBooks cannot import the Accountant’s Changes’ issue?

1. First of all, you have to make sure that you are opening the correct file.
2. It is advisable to store the files locally. If you are transferring the Accountant’s Changes from a USB, or a Thumb Drive, save the file locally. Or if the company’s file is saved on the server, import the Accountant’s Changes to the server itself.
3. Change the method of transferring the Accountant’s Change. If you are using Accountant’s Copy File Transfer (ACFT), try using a Thumb Drive, USB, any other device or try sending it as an e-mail attachment.
4. Try Basic Data Damage Troubleshooting on your file.
5. If none of the above methods works, you can always approach the traditional methods. You can approach the helplines provided by the company.
   • You can use the online portal where they have a detailed guideline of what to do when faced with such problems.
   • There is QuickBooks helpline number  +1-855-365-6O12 (Toll-Free) for technical assistance.

These methods can be worked on by anyone and do not require any kind of previous knowledge or expertise. They are very effective and would resolve the issue in no time.