How to Resolve QuickBooks Error 15215?

Sometimes, before or after installing major updates, a QuickBooks error may appear. QuickBooks Error 15215 may appear while a user is downloading payroll updates. The error message says that QuickBooks is not able to verify the digital signature.

When there is a conflict with a background application when a user attempts to download payroll updates, QuickBooks Update Error 15215 may occur. The background application may be using excessive bandwidth, thus inhibiting QB Desktop Payroll from accessing the server. QuickBooks Payroll may not be able to connect to the server because your firewall is not properly configured.

So, if you have encountered the QuickBooks Error Code 15215 and are in search of the solution, the same would be solved after reading this blog.

What are the symptoms of QuickBooks Error 15215?

When QuickBooks Update Error 15215 occurs, a QB user may get the following symptoms -

• QuickBooks Error 15215 message pops up on the screen.
• The application that you are working on crashes.
• Your computer freezes frequently.
• Windows get crashed.
• Windows takes a lot of time to respond to the user’s actions.
• Your desktop periodically “freezes” for a few seconds at a time.

What are the causes of QuickBooks Update Error 15215?

QuickBooks Update Error 15215 appears while installing the major updates. Basically, the users are able to install the updates, except maintenance update releases. Sometimes, corrupt or incomplete download causes the error. Malfunctioning of the QuickBooks files by malware such as a virus can also be the reason behind the error.

Therefore, while installing the updates, “Maintenance Release QuickBooks Error #15215: QuickBooks could not verify the digital signature for the update file”, message is displayed on the user’s screen. Sometimes, the active program window or the system may crash as well.

Steps to Fix QuickBooks Error 15215

In order to solve error #15215, you can apply one or more of the solutions given below -

#1 Reboot the computer to solve Update Error 15215

Rebooting computer will force close the application interfering or reset the settings to open a blocked connection. If rebooting resolves the issue, but the error is consistently showing up, check which application is interfering with the program.

#2 Run QuickBooks Desktop as administrator

Running QuickBooks Desktop as an administrator allows it to take priority over the other applications. Hence, it will overcome any program/application inhibiting it to use the connection.

• Close QuickBooks Desktop.
• Right click on QB Desktop, and click on ‘Run as Administrator’.
• Select ‘Yes’ on the appearing dialogue box.
• Now, check whether QuickBooks Error 15215 is appearing or not.

#3 Select Use TLS 1.0 in Internet Explorer

• Close QuickBooks Desktop.
• Open Internet Explorer, Open Tools, Select Internet Options.
• Click the Advanced Tab.
• Under Settings, find Use TLS 1.0 and check it.
• Uncheck Use TLS 1.1 and Use TLS 1.2.
• Click OK and close Internet Explorer.
• Reboot the computer.
• Try to download the update again.

#4 Restart Windows in ‘Selective Start-up’

If QuickBooks Error #15215 still persists, check your system for the running programs that might be in conflict with downloading the payroll updates, such as CA security center which might have conflicts with QuickBooks Desktop.

• Close QuickBooks Desktop.
• Choose ‘Run’.
• Enter ‘MSConfig’ and enter Run.
• System Configuration Utility will open.
• Select Selective Start-up and clear Load Startup Items checkbox.
• Select OK.
• Restart the Windows.
• Open QuickBooks Desktop and download the updates again. Once the files get downloaded, follow 1 to 4 again. Select Normal Start-up.
• Restart the windows again.

#5 Configure Internet Security

If the QuickBooks Error 15215 is still occurring, you need to check the Internet Security options, check firewall settings, and check the Parental Control options, as these can sometimes prohibit the files to download.

In Conclusion:

Sometimes, it will be difficult for the user to resolve the error 15125 QuickBooks. Since this error is related to payroll updates and occurs due to the conflict with background applications. In such cases, we are here to help you out by providing you the instant solutions. For instance, we have also illustrated the solutions to resolve “error 15215 server not responding “in the above blog.

If you are unable to Resolve QuickBooks Error 15215 or are facing other problems with QuickBooks you can call us at our QuickBooks Error Help Desk Number +1-855-365-6O12 to get expert technical assistance.